Refund policy
Return & Refund Policy
Last Updated: August 13, 2026
At Y2MUSE, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-day return and refund period subject to the conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be:
- Unworn and unused
- In its original condition
- Free from stains, makeup, perfume, odors, or other signs of use
- Returned with original tags and packaging where applicable
- Purchased directly from Y2MUSE
We reserve the right to refuse a return if an item has been worn, washed, damaged, altered, or otherwise used beyond reasonable inspection.
How to Request a Return
Before sending anything back, please contact us at:
Email: support@y2muse.shop
Phone: (604) 454-4218
Please include your order number and explain the reason for your return. If applicable, please provide photographs showing the condition of the product.
Our customer service team will review your request and provide return instructions.
Please do not send products to the store address listed on our Contact page unless our customer service team specifically instructs you to do so.
Free Returns
Y2MUSE offers free returns within 30 days for eligible purchases.
Once your return request has been approved, we will provide you with the appropriate return instructions.
Refunds
After your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method used to place the order.
Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.
Y2MUSE is not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions after a refund has been successfully issued.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging if relevant
After reviewing the information, we will determine the appropriate solution, which may include a replacement, return, or refund.
Exchanges
If you would like a different size, color, or style, please contact our customer service team before returning the product.
Depending on product availability, we may recommend returning the original item and placing a new order.
Final Sale and Ineligible Returns
Certain items may not qualify for return if they are clearly identified as final sale or otherwise excluded from our return policy.
Returns may also be refused if products show signs of:
- Wear
- Washing
- Damage caused by the customer
- Alteration
- Stains
- Makeup or cosmetic residue
- Strong odors
- Missing original components
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible and the standard return process may apply.
Policy Changes
Y2MUSE reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.
For questions regarding returns or refunds, contact: